ARTICLE 1 – Champ d’application
These General Conditions of Sale apply, without restriction or reservation, to all sales concluded by the seller with non-professional buyers (“Customers or the Customer”), wishing to acquire the products offered for sale (“The Products”) by the seller on the site candythai. The products offered for sale on the site are as follows:
Food and drinks
The main characteristics of the products are presented on the site candythai which the customer is required to read before ordering.
The choice and purchase of a product are the sole responsibility of the customer over the age of 18 and having full legal capacity.
Product offers are valid within the limits of available stocks, as specified when placing the order.
These T&Cs are accessible at any time on the site candythai and will prevail over any other document.
The customer declares to have read these GCS and to have accepted them by checking the box provided for this purpose before the implementation of the online ordering procedure on the candythai site.
Unless proven otherwise, the data recorded in the seller’s computer system constitutes proof of all transactions concluded with the customer.
The seller’s contact details are as follows:
Company name: CANDY (THAILAND) CO., LTD.
Juristic Name : CANDY (THAILAND) CO., LTD.
Legal status:
Share capital: 10000 Thb
E-mail :
The products presented on the site candythai are offered for sale worldwide.
The customer is the importer of the product(s) concerned.
Customs duties or other local taxes or import duties or state taxes may be payable. They will be charged to and are the sole responsibility of the customer.
ARTICLE 2 – Price
The products are supplied at the current prices appearing on the site candythai when the order is registered by the seller.
Prices are expressed in US Dollar, including tax.
The prices take into account any reductions that may be granted by the seller on the site candythai.
These prices are firm and non-revisable during their period of validity but the seller reserves the right, outside the period of validity, to modify the prices at any time.
Prices do not include processing, shipping, transport and delivery costs, which are invoiced in addition, under the conditions indicated on the site and calculated prior to placing the order.
ARTICLE 3 – Orders
It is up to the customer to select on the site candythai Products that he wishes to order, according to the following methods:
The customer chooses a product that he puts in his cart, product that he can delete or change before validating his order and accepting these general conditions of sale. The customer will then enter his postal address. After validating the information, he will access a secure payment page. Once payment is finalised, the order will be considered final.
Product offers are valid as long as they are visible on the site, within the limits of available stocks.
The sale will only be considered valid after full payment of the price. It is the customer’s responsibility to verify the accuracy of the order and to immediately report any errors.
Any order placed on the site candythai constitutes the formation of a contract between the customer and the seller.
The seller reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.
ARTICLE 4 – Terms of payment
The price is paid by secure payment, according to the following terms:
– Payment by credit card
– Payment by bank transfer.
– Crypto currencies
Payment data is exchanged in encrypted mode using the protocol defined by the approved payment provider involved in banking transactions carried out on candythai.
Payments made by the customer will only be considered final after effective collection by the seller of the sums due.
The seller will not be required to deliver the products ordered by the customer if the latter does not pay the full price under the conditions indicated above.
ARTICLE 5 – Deliveries & returns.
Orders are transported by ThaiPost.
The products are delivered to the delivery address notified by the customer. The delivery date may vary depending on preparation and shipping times. Delivery times are calculated in working days and cannot exceed 20 days.
Warning: problems related to a delay in delivery from the carrier, despite the additional cost of the express offer, cannot give rise to any compensation or support from CANDY (THAILAND) CO., LTD.
Delivery times are extended by 2 to 4 working days in the event of an order with personalisation.
NB: the delivery address indicated by the buyer is under his sole responsibility and CANDY (THAILAND) CO., LTD disclaims all responsibility in the event of an error on it. In the case of a shipment of parcels to the address indicated by the buyer and that it is false (lack of information) and returned to the sender, CANDY (THAILAND) CO., LTD the customer is required to pay the shipping fees in order for the seller to ship again the marchandise.
NB 2: CANDY (THAILAND) CO., LTD strives to offer the lowest cost available for its delivery costs. Nevertheless, some costs are incompressible and are distributed as follows:
– Service provision (handling, parcel preparation, order tracking, management and after-sales service)
– Payment for shipping with the chosen carrier (might be different according to the weight, size and/or final destination of the order).
Delivery is constituted by the transfer to the customer of physical possession or control of the product. Except in special cases or unavailability of one or more products, the products ordered will be delivered in one go.
The seller undertakes to make its best efforts to deliver the products ordered by the customer within the deadlines specified above. However, these deadlines are given for information only.
The customer is required to check the condition of the products delivered.
For any gift card order, the customer will receive a unique code at the email address indicated by him. This code will be valid for 1 year from the date of order.
In the event of a problem or loss of the code, the customer may contact the seller by email at: email
Gift cards cannot be exchanged or refunded. Shipping costs will not be applied for this product.
-Purchased cannot be return to the seller by the customer, and no refund will be granted from the seller to the customer in case of goods return.
ARTICLE 6 – Transfer of ownership
The transfer of ownership of the products from the seller to the customer will only take place after full payment of the price by the latter, regardless of the date of delivery of the said products.
ARTICLE 7 – Right of withdrawal
From the conclusion of the contract, the customers has no right of withdrawal.
ARTICLE 8 – Liability of the Seller – Warranties
The products supplied by the seller benefit from:
The legal guarantee of conformity, for Products that are defective, spoiled or damaged or that do not correspond to the order,
The legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unfit for use, Provisions relating to legal warranties
Refunds, replacements or repairs of products deemed non-compliant or defective will be made as soon as possible and at the latest within 10 days following the seller’s finding of the lack of conformity or the hidden defect. This refund may be made by the means of payment originally used by the customer when placing the order.
The responsibility of the seller cannot be engaged in the following cases:
Non-compliance with the legislation of the country in which the products are delivered, which it is up to the Customer to verify.
The photographs and graphics presented on the website are not contractual and cannot engage the responsibility of the seller.
The seller’s warranty is, in any event, limited to the replacement or reimbursement of products that are non-compliant or affected by a defect.
ARTICLE 9 – Personal data
The customer is informed that the collection of his personal data is necessary for the sale of the products by the seller as well as their transmission to third parties for the purpose of delivery of the products. These personal data are collected only for the execution of the sales contract.
9.1 Collection of personal data
The personal data collected on the candythai site are as follows:
Product Order
When ordering Products by the Customer:
Surname, first name, postal address, e-mail address, telephone number.
Payment
As part of the payment of the products offered on the site candythai, this one records financial data relating to the bank account or the credit card of the customer / user.
9.2 Recipients of personal data
Personal data is reserved for the sole use of the seller and its employees.
9.3 Data controller
The data controller is the seller.
9.4 Limitation of processing
Unless the customer expresses his express agreement, his personal data is not used for advertising or marketing purposes.
9.5 Security and privacy
The seller implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the seller cannot guarantee the security of the transmission or storage of information on the Internet.
9.6 Implementation of Customer and user rights
In application of the regulations applicable to personal data, Customers and users of the candythai site have the following rights:
They can update or delete the data concerning them as follows: send an email to email.
They can exercise their right of access to know the personal data concerning them by writing to the address indicated in article 9.3 “Data controller”.
If the personal data held by the seller is inaccurate, they may request that the information be updated by writing to the address indicated in article 9.3 “Data controller”.
They may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the address indicated in article 9.3 “Data controller”.
They can also request the portability of the data held by the seller to another service provider.
Finally, they can object to the processing of their data by the Seller
These rights, provided they do not conflict with the purpose of the processing, may be exercised by sending a request by post or e-mail to the Data Controller whose contact details are given above.
The controller must provide a response within a maximum of one month.
ARTICLE 10 – Intellectual property
The content of the candythai site is the property of the seller and its partners.
Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offence of counterfeiting.
ARTICLE 11 – Applicable law – Language
These T&Cs and the resulting operations are governed by and subject to Law of Hong Kong.
These T&Cs are written in English. In the event that they are translated into one or more foreign languages, only the English text shall prevail in the event of a dispute.
ARTICLE 12 – Disputes
For any complaint, please contact customer service at the seller’s postal or email address indicated in ARTICLE 1 of these GCS.
The customer is informed that he may in any case resort to conventional mediation, with existing sectoral mediation bodies or to any alternative method of dispute resolution (conciliation, for example) in the event of a dispute.